A number of learners have had problems logging in with their new wea.ac.uk login details.

On many occasions this is because Microsoft is identifying their credentials for other organisations, for example many schools and businesses also use Microsoft logins.  

Sometimes Microsoft will recognise and show you the accounts to choose from, so please just choose carefully your wea.ac.uk account name.  

On other occasions it will try to immediately use your other account details because it recognises them. If this happens to you, please shut down Learner hub, and then logout of your other Microsoft accounts by visiting https://login.microsoftonline.com/logout.Srf.

Then you can re-open Learner Hub and successfully enter your wea.ac.uk details.

Further questions?

Our friendly learner services team are always happy to help.

You can fill out the form on this page, and we'll be back in touch as soon as we can with you by email.

Live chat is available between 9am and 11am Monday-Friday, which you can access by clicking the 'Chat with our team' button on your screen at any time. (The chat button will not show if no chat agents are available).

Lastly, you can call us on 0300 303 3464, Monday - Friday, 9am to 4:30pm.