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We offer a variety of courses to help you explore different sectors, gain vocational qualifications and get work skills. Discover a range of classes led by supportive and friendly tutor. Find skills courses delivered online or in a venue near you.

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Professional Development: SWAP Introduction to Customer Service with AVIVA

Prepare for a career in customer service with our SWAP Introduction to Customer Service with AVIVA course. Learn essential skills and knowledge required to excel in customer service roles. Ideal for individuals seeking to enter the customer service industry or enhance their customer service skills.
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Course Information

Dates:
Mon 04/11/2024 -
Fri 08/11/2024
Times:
10:00am - 2:00pm
Duration:
4 sessions
Location:
Seetec Pluss (Norwich)
1st Floor
Cavell House
Stannard Place
Norwich
NR3 1YE
Tutor:
Chris George
Course code:
Q00018631
How you'll learn:
In venue
Availability:
10+ places remaining
Status:
Available
Fee range
Free to £50.00

Professional Development: SWAP: Working with animals

Are you interested in working with animals? Join this course to learn about a range of animal related jobs. You will consider positive and challenging aspects of the roles and ways into these careers. In addition, we will also be looking at basic care needs of pets such as dogs and cats. You will be working with your fellow learners to enhance your confidence and knowledge. There will be plenty of opportunity in the course to share your ideas. 
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Course Information

Dates:
Tue 05/11/2024 -
Fri 29/11/2024
Times:
9:30am - 11:30am
Duration:
8 sessions
Location:
Online
Tutor:
Paula Hellal
Course code:
Q00019511
How you'll learn:
Online
Availability:
10+ places remaining
Status:
Available
Fee range
Free to £67.20

Professional Development: Introduction to Journalism and Blogging

If you would like to start writing non-fiction articles, blogs, short pieces or news stories, this course is for you. This practical course gives you a short introduction to journalism and aims to help you to write clear, interesting and balanced reports in news, blog or feature formats. It will also help you to develop the skills to identify and obtain relevant and newsworthy items from written or verbal sources. It will introduce you briefly to some of the legal and ethical considerations faced by journalists.
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Course Information

Dates:
Wed 06/11/2024 -
Wed 18/12/2024
Times:
6:30pm - 8:30pm
Duration:
7 sessions
Location:
Online
Tutor:
Rebecca Eliahoo Charles
Course code:
Q00017600
How you'll learn:
Online
Availability:
10+ places remaining
Status:
Available
Fee range
Free to £51.80

Personal Development: Creativity to Support Health & Wellbeing- Looking after your Nails

Welcome to "Introduction to Manicure, Gel Nails & Nail Art," a comprehensive beginner-level course designed to equip you with the fundamental skills and knowledge to master the art of basic manicure, gel nails and creative nail designs. Whether you aspire to become a professional nail technician or want to explore nail art as a hobby, this course offers a step-by-step guide to the essential techniques, tools, and trends in the industry. Join us face to face, in-venue for this practical course. Basic materials and equipment provided.
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Course Information

Dates:
Thu 07/11/2024 -
Thu 23/01/2025
Times:
4:30pm - 6:30pm
Duration:
10 sessions
Location:
Space4
Houghton Library
74 Newbottle Street
Houghton le Spring
DH4 4AF
Tutor:
Tracey Carver
Course code:
Q00019826
How you'll learn:
In venue
Availability:
2 places remaining
Status:
Available
Fee range
Free to £84.00

Professional development: Customer Service Skills

The course is aimed at anyone who would like to broaden their knowledge on customer service skills. Ever wondered what is customer service and how to access opportunities to work in this sector? This course will support you to develop your knowledge of the variety of organisations that offer customer service roles. Learn about the roles and responsibilities available to you and the skills needed. This course may lead to further training, accredited qualifications, work experience, volunteering or employment. This course is funded by the West Midlands Combined Authority.
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Course Information

Dates:
Mon 13/01/2025 -
Mon 10/02/2025
Times:
11:45am - 1:45pm
Duration:
5 sessions
Location:
Online
Tutor:
Marlene Clarke-Davis
Course code:
Q00015551
How you'll learn:
Online
Availability:
10+ places remaining
Status:
Available
Fee range
Free to £42.00

Professional development: Step into construction

This introduction course will develop your understanding of the construction industry and the skills needed to access opportunities. The UK construction industry is renowned for high standards expected from both its workers and its employers. Learn what these expectations are and why these are important to employers. Discover which organisations offer construction opportunities and how to access these. Develop knowledge and awareness of other qualifications you may need to gain work within this sector and how to access these, such as a CSCS Card, Health and Safety within Construction. This course is funded by the West Midlands Combined Authority.
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Course Information

Dates:
Tue 14/01/2025 -
Thu 13/02/2025
Times:
9:30am - 12:30pm
Duration:
10 sessions
Location:
Online
Tutor:
Lewis Weller
Course code:
Q00015571
How you'll learn:
In venue
Availability:
10+ places remaining
Status:
Available
Fee range
Free to £103.60

Professional Development: SWAP Introduction to retail

Prepare for a career in retail with our SWAP Introduction to Retail course. Learn essential skills and knowledge required to work in the retail sector. Ideal for individuals seeking to enter the retail industry or enhance their retail skills.
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Course Information

Dates:
Mon 10/03/2025 -
Fri 14/03/2025
Location:
Ipswich County Library
Northgate Street
Ipswich
IP1 3DE
Course code:
Q00018993
How you'll learn:
In venue
Availability:
10+ places remaining
Status:
Available
Fee range
Free to £50.00

Professional Development: SWAP Introduction to retail

Prepare for a career in retail with our SWAP Introduction to Retail course. Learn essential skills and knowledge required to work in the retail sector. Ideal for individuals seeking to enter the retail industry or enhance their retail skills.
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Course Information

Dates:
Mon 17/03/2025 -
Fri 21/03/2025
Location:
Purfleet Trust (King's Lynn)
5 St. Anns Fort
King's Lynn
PE30 1QS
Course code:
Q00018992
How you'll learn:
In venue
Availability:
10+ places remaining
Status:
Available
Fee range
Free to £50.00

Start your own small business

Learn the essentials of starting a small business with our Start Your Own Small Business course. Understand the basics of business planning, finance, and marketing. Ideal for aspiring entrepreneurs looking to turn their business ideas into reality.
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Course Information

Dates:
Wed 02/04/2025 -
Thu 10/04/2025
Times:
10:00am - 1:00pm
Duration:
4 sessions
Location:
Online
Tutor:
Chris George
Course code:
Q00019009
How you'll learn:
Online
Availability:
10+ places remaining
Status:
Available
Fee range
Free to £50.00

Professional Development: SWAP Introduction to Hospitality

Prepare for a career in hospitality with our SWAP Introduction to Hospitality course. Learn essential skills and knowledge required to work in the hospitality sector. Ideal for individuals seeking to enter the hospitality industry or enhance their hospitality skills.
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Course Information

Dates:
Mon 21/04/2025 -
Fri 25/04/2025
Location:
The Priory 1101 (Great Yarmouth)
The Priory Centre
Priory Plain
Great Yarmouth
NR30 1NW
Course code:
Q00018986
How you'll learn:
In venue
Availability:
10+ places remaining
Status:
Available
Fee range
Free to £50.00