Professional Development: SWAP Introduction to Customer Service with AVIVA
Course overview
Course description
Professional Development: SWAP Introduction to Customer Service with AVIVA is designed to help individuals prepare for a career in the customer service industry. This course covers essential skills and knowledge required to provide excellent customer service, including effective communication, problem-solving, and customer relationship management. Participants will learn how to handle customer inquiries, resolve complaints, and maintain a positive customer experience. The course includes practical exercises, role-plays, and discussions that build confidence and competence in customer service tasks. By the end of the course, participants will have a comprehensive understanding of customer service principles and be well-prepared to seek employment in the industry. This course is ideal for anyone looking to start or enhance their career in customer service.
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We don't want anything to stand in your way when it comes to bringing Adult learning within reach so if you need anything to support you to achieve your goals then speak to one of our education experts during your enrolment journey. Most of our courses are government funded but if you don't qualify or need alternative financial help to access them then let us know.
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All of our digital content, teaching and learning activities and assessments are designed to be accessible so if you need any additional support you can discuss this with the education experts during your enrolment journey and we will do all we can to make sure you have optimal access.
