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Professional development: Customer Service Skills

The course is aimed at anyone who would like to broaden their knowledge on customer service skills. Ever wondered what is customer service and how to access opportunities to work in this sector? This course will support you to develop your knowledge of the variety of organisations that offer customer service roles. Learn about the roles and responsibilities available to you and the skills needed. This course may lead to further training, accredited qualifications, work experience, volunteering or employment. This course is funded by the West Midlands Combined Authority.

Course Information

Dates:
Mon 13/01/2025 -
Mon 10/02/2025
Times:
11:45am - 1:45pm
Duration:
5 sessions
Location:
Online
Tutor:
Marlene Clarke-Davis
Course code:
Q00015551
How you'll learn:
Online
Availability:
10+ places remaining
Status:
Available
Fee range
Free to £42.00

ESOL: Living, Learning and Working in the UK

The ESOL Living and working in UK course is designed for beginners who have little or no prior knowledge of the English language. In a face-to-face, comfortable and very positive environment you will have an opportunity to improve your skill and gain confidence. This course is focused on helping students develop fundamental speaking and listening skills in English. By the end of the course, students should be able to hold simple conversations and understand basic English conversations. Indulge in the topics like : “All about me”, “Talking about your neighbourhood”, “How do you spend your weekends?” and many more.

Course Information

Dates:
Mon 13/01/2025 -
Mon 03/03/2025
Location:
Clare House (SCUNTHORPE)
31 Wells Street
SCUNTHORPE
DN15 6HL
Course code:
P00000088
How you'll learn:
In venue
Availability:
10+ places remaining
Status:
Available

Regaining Confidence and Self-Esteem

Do you ever feel unsure of yourself? Perhaps around new people or at job interviews? If so, this self-esteem course can help you build tools to face these situations with confidence. Low self-esteem can hold you back in all areas of life. Whether you’d like to build confidence to step back into education, meet new people, or change jobs, confidence-building courses can teach you essential tools to change your mindset. Learn how to build self-esteem and overcome obstacles that are holding you back. The first step in your journey is believing you can successfully complete this course! Confidence training teaches you how to ask yourself important questions and understand why your self-esteem is low. This is the first step towards changing your inner speech and boosting confidence. Learn techniques to motivate yourself and be more assertive.

Course Information

Dates:
Mon 13/01/2025 -
Thu 16/01/2025
Times:
10:00am - 2:00pm
Duration:
4 sessions
Location:
Seetec Pluss Poole
Poole
BH12 1ED
Tutor:
Guest Speaker
Course code:
Q00017001
How you'll learn:
In venue
Availability:
10+ places remaining
Status:
Available
Fee range
Free to £67.20

Intermediate British Sign Language (BSL)

Knowing how to sign can make your communication more inclusive for everyone you interact with. Build on your skills in British Sign Language to be able to have deeper interactions with deaf people. This BSL course is suitable for you if you need to communicate with deaf people or people with hearing impairments. It can help you in a variety of contexts, for example in a voluntary or community role, or simply through social interactions. This course is aimed at intermediate learners. You will build on your existing BSL skills. If you would like to start from scratch, you can take the beginner’s BSL course.

Course Information

Dates:
Mon 13/01/2025 -
Mon 24/03/2025
Times:
7:00pm - 9:00pm
Duration:
10 sessions
Location:
Online
Tutor:
Helen Watson
Course code:
Q00012273
How you'll learn:
Online
Availability:
10+ places remaining
Status:
Available
Fee range
Free to £74.00

WEA Membership

For just £15 a year, you can:

  • Join our popular, award-winning weekly lecture series,
  • Access an archive of over 100 past lectures,
  • Get priority online and phone booking for autumn courses (England only),
  • Receive our Highway magazine and access back issues,
  • Attend our members’ annual conference.

Just add us to your basket to sign up today!

Membership Information

Duration:
12 months
Fee:
£15

Award in Support Work in Schools and Colleges Level 2

If you enjoy the buzz of learning environments, this qualification can teach you key skills for employment in a school or college. This government-funded course prepares you for a variety of roles. It provides the basic skills and knowledge necessary to work in admin, technical, or support roles in a learning environment. Studying support work in schools at Level 2 can be a first step towards working with kids in teaching positions. It also provides you with the qualifications needed to work in admin at schools. No matter what role you’re interested in, this course can teach you skills for employability in schools and colleges.

Course Information

Dates:
Mon 13/01/2025 -
Thu 22/05/2025
Location:
Online
Course code:
Q00010847
How you'll learn:
Online
Availability:
10+ places remaining
Status:
Available
Fee range
Free to £333.00

Award in Mental Health Awareness Level 1

If you’re interested in learning more about mental health issues, this level 1 course can teach you the foundational concepts. You’ll get a view into the nature of mental health work and the issues that face people struggling with it. Level 1 health and social care courses about mental health can teach you the basic principles of mental health care. If you enjoy this course you can continue your learning in this area. Mental health awareness training can help you understand if this area of work interests you.

Course Information

Dates:
Mon 13/01/2025 -
Wed 29/01/2025
Times:
9:30am - 12:00pm
Duration:
15 sessions
Location:
St Pauls Learning Centre (Bristol)
94 Grosvenor Road
St Pauls
Bristol
BS2 8XJ
Tutor:
Barbara Ricci
Course code:
Q00012372
How you'll learn:
In venue
Availability:
10+ places remaining
Status:
Available
Fee range
Free to £75.00

Pre-Entry Digital Skills: Intermediate Part 1

Use Microsoft Office 365 and Microsoft Word to create letters, posters, and tables. Learn to use Outlook to email files as attachments and Canvas to upload your work. By the end, you'll be prepared for further online learning and gain skills that enhance your employability. Designed to equip you with practical digital skills, making you more efficient and proficient in using essential office software. Provides valuable tools for success in the digital age for personal development or career advancement. This course is funded by the West Midlands Combined Authority. Participants must live in Coventry Area Postcodes CV1 to CV6 inclusive.

Course Information

Dates:
Tue 14/01/2025 -
Tue 11/02/2025
Times:
12:30pm - 2:30pm
Duration:
5 sessions
Location:
Foleshill Women's Training (Coventry)
70-72 Elmsdale Avenue
Foleshill
Coventry
CV6 6ES
Tutor:
Humera Mehrban
Course code:
Q00015615
How you'll learn:
In venue
Availability:
10+ places remaining
Status:
Available
Fee range
Free to £42.00

ESOL: Know Your Community

This is an ESOL course for adults. You will develop basic English language skills. Before you can enrol on this course, you will need to do a skills check. This is for us to make sure you get on the right course for your level. This course is for people working at Pre-entry or Entry 1 level ESOL. Please note that you’ll need an internet connection to study this English course in Writing. This is so you can access our digital learning platform, Canvas. We use Canvas for homework, and also for tasks and activities in the classroom.

Course Information

Dates:
Tue 14/01/2025 -
Tue 25/02/2025
Times:
12:30pm - 2:30pm
Duration:
12 sessions
Location:
Somerstown Central Community Hub (Souths
Rivers Street
Somerstown
Southsea
PO5 4EY
Tutor:
Taaziz Grada
Course code:
Q00017168
How you'll learn:
In venue
Availability:
10+ places remaining
Status:
Available
Fee range
Free to £92.40

Pre Entry ESOL: Writing

Develop foundational writing skills with this non-accredited Pre-entry Writing course. This English course is for speakers of other languages and is a face-to-face class in a local centre. This ESOL writing course helps people who are just starting to learn English. It will help you gain confidence writing the alphabet, writing short simple sentences, and common words in English. What we will cover: - Write the letters of the alphabet in upper and lower case; write simple sentences using basic punctuation; common English words that are used in everyday situations, complete very simple applications with personal details, and write simple text messages.

Course Information

Dates:
Tue 14/01/2025 -
Wed 09/04/2025
Times:
12:30pm - 2:30pm
Duration:
26 sessions
Location:
Barnardos Family Hub
Corbett Street
Smethwick
B66 3PX
Tutor:
Chadney Choudhury
Course code:
Q00015595
How you'll learn:
In venue
Availability:
10+ places remaining
Status:
Available
Fee range
Free to £117.60

Pre Entry ESOL: Writing

Develop foundational writing skills with this non-accredited Pre-entry Writing course. This English course is for speakers of other languages and is a face-to-face class in a local centre. This ESOL writing course helps people who are just starting to learn English. It will help you gain confidence writing the alphabet, writing short simple sentences, and common words in English. What we will cover: - Write the letters of the alphabet in upper and lower case; write simple sentences using basic punctuation; common English words that are used in everyday situations, complete very simple applications with personal details, and write simple text messages.

Course Information

Dates:
Tue 14/01/2025 -
Wed 09/04/2025
Times:
12:30pm - 2:30pm
Duration:
24 sessions
Location:
Confederation of Bangladeshi Organisatio
Harwood Street
West Bromwich
B70 9JF
Tutor:
Chadney Choudhury
Course code:
Q00015597
How you'll learn:
In venue
Availability:
10+ places remaining
Status:
Available
Fee range
Free to £117.60