Professional Development: How to Manage Conflict and Difficult Conversations

Learn how to voice your opinions through communications which are neither passive or aggressive, looking after your own wants and needs while respecting the views of others.

We will be investigating why it is sometimes so difficult to put our views assertively and what the impact of this is likely to be. The impact of ‘Imposter Syndrome’ will be investigated, and we will use tools to help identify our own personal level of assertive behaviour and whether we experience elements of ‘Imposter Syndrome’. This will allow us to start to plan to consider how we might address these areas and share hints and tips to counter common experiences. Working through a number of common scenarios will allow us to marry theory to its practical application in everyday life. We will be learning a number of positive tips to help build our personal self-esteem and confidence to aid us in demonstrating assertive behaviour.

The course will also be looking at how we can begin to consider how our deep seated patterns of behaviour are helping or hindering us and how we can begin to take small steps to change these to get a better result.