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We offer a variety of courses to help you explore different sectors, gain vocational qualifications and get work skills. Discover a range of classes led by supportive and friendly tutor. Find skills courses delivered online or in a venue near you.

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Professional development: Customer Service Skills

The course is aimed at anyone who would like to broaden their knowledge on customer service skills. Ever wondered what is customer service and how to access opportunities to work in this sector? This course will support you to develop your knowledge of the variety of organisations that offer customer service roles. Learn about the roles and responsibilities available to you and the skills needed. This course may lead to further training, accredited qualifications, work experience, volunteering or employment. This course is funded by the West Midlands Combined Authority.
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Course Information

Dates:
Mon 13/01/2025 -
Mon 10/02/2025
Times:
11:45am - 1:45pm
Duration:
5 sessions
Location:
Online
Tutor:
Marlene Clarke-Davis
Course code:
Q00015551
How you'll learn:
Online
Availability:
10+ places remaining
Status:
Available
Fee range
Free to £42.00

Professional development: Step into construction

This introduction course will develop your understanding of the construction industry and the skills needed to access opportunities. The UK construction industry is renowned for high standards expected from both its workers and its employers. Learn what these expectations are and why these are important to employers. Discover which organisations offer construction opportunities and how to access these. Develop knowledge and awareness of other qualifications you may need to gain work within this sector and how to access these, such as a CSCS Card, Health and Safety within Construction. This course is funded by the West Midlands Combined Authority.
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Course Information

Dates:
Tue 14/01/2025 -
Thu 13/02/2025
Times:
9:30am - 12:30pm
Duration:
10 sessions
Location:
Online
Tutor:
Lewis Weller
Course code:
Q00015571
How you'll learn:
In venue
Availability:
10+ places remaining
Status:
Available
Fee range
Free to £103.60

Professional Development: SWAP Introduction to retail

Prepare for a career in retail with our SWAP Introduction to Retail course. Learn essential skills and knowledge required to work in the retail sector. Ideal for individuals seeking to enter the retail industry or enhance their retail skills.
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Course Information

Dates:
Mon 10/03/2025 -
Fri 14/03/2025
Location:
Ipswich County Library
Northgate Street
Ipswich
IP1 3DE
Course code:
Q00018993
How you'll learn:
In venue
Availability:
10+ places remaining
Status:
Available
Fee range
Free to £50.00

Professional Development: SWAP Introduction to retail

Prepare for a career in retail with our SWAP Introduction to Retail course. Learn essential skills and knowledge required to work in the retail sector. Ideal for individuals seeking to enter the retail industry or enhance their retail skills.
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Course Information

Dates:
Mon 17/03/2025 -
Fri 21/03/2025
Location:
Purfleet Trust (King's Lynn)
5 St. Anns Fort
King's Lynn
PE30 1QS
Course code:
Q00018992
How you'll learn:
In venue
Availability:
10+ places remaining
Status:
Available
Fee range
Free to £50.00

Start your own small business

Learn the essentials of starting a small business with our Start Your Own Small Business course. Understand the basics of business planning, finance, and marketing. Ideal for aspiring entrepreneurs looking to turn their business ideas into reality.
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Course Information

Dates:
Wed 02/04/2025 -
Thu 10/04/2025
Times:
10:00am - 1:00pm
Duration:
4 sessions
Location:
Online
Tutor:
Chris George
Course code:
Q00019009
How you'll learn:
Online
Availability:
10+ places remaining
Status:
Available
Fee range
Free to £50.00

Professional Development: SWAP Introduction to Hospitality

Prepare for a career in hospitality with our SWAP Introduction to Hospitality course. Learn essential skills and knowledge required to work in the hospitality sector. Ideal for individuals seeking to enter the hospitality industry or enhance their hospitality skills.
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Course Information

Dates:
Mon 21/04/2025 -
Fri 25/04/2025
Location:
The Priory 1101 (Great Yarmouth)
The Priory Centre
Priory Plain
Great Yarmouth
NR30 1NW
Course code:
Q00018986
How you'll learn:
In venue
Availability:
10+ places remaining
Status:
Available
Fee range
Free to £50.00

Personal Development: Introduction to Counselling

This is an introductory short course to help you begin your journey into counselling and therapeutic skills. The course will cover insightful exercises, tutor-led discussions, and reflections to build your skills and self-awareness. This course is not only for those interested in a counselling career but is also excellent for those wishing to develop skills when working in person-facing roles. You will learn about the nature of counselling and The practice of listening skills, including reflecting, paraphrasing, summarising, and giving feedback. You will also consider professionalism, especially the importance of boundaries, transference, working with diversity and difference, as well as codes and ethics.
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Course Information

Dates:
Thu 01/05/2025 -
Thu 17/07/2025
Times:
11:00am - 4:00pm
Duration:
12 sessions
Location:
NST Hub (North Somerset Training Communi
31 Alexandra Parade
Weston-super-Mare
BS23 1QZ
Tutor:
Katie Dexter
Course code:
Q00018085
How you'll learn:
In venue
Availability:
10+ places remaining
Status:
Available
Fee range
Free to £252.00

Professional Development: Henna for Enterprise

Henna for Enterprise is a one-stop course to turn your passion for henna into a thriving business or fund-raising enterprise. Learn beautiful, intricate henna designs while mastering the essential skills to launch and manage your own henna enterprise. We'll cover everything from marketing your artistry to managing clients, so you can confidently embark on your self-employed journey. This course is perfect for anyone who wants to transform their love for henna into a successful career, or a way to raise money for charity. To make the most of this course it is useful if you have some experience of henna but beginners are also welcome as you will be guided step by step through each project. This course is funded by West Yorkshire Combined Authority.
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Course Information

Dates:
Fri 23/05/2025 -
Fri 18/07/2025
Times:
9:30am - 12:00pm
Duration:
9 sessions
Location:
Millan Centre (Bradford)
Victor Street
Bradford
BD9 4RA
Tutor:
Atiya Mushtaq
Course code:
Q00015472
How you'll learn:
In venue
Availability:
10+ places remaining
Status:
Available
Fee range
Free to £94.50

Professional Development: SWAP Introduction to Hospitality

Prepare for a career in hospitality with our SWAP Introduction to Hospitality course. Learn essential skills and knowledge required to work in the hospitality sector. Ideal for individuals seeking to enter the hospitality industry or enhance their hospitality skills.
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Course Information

Dates:
Mon 16/06/2025 -
Fri 20/06/2025
Location:
Charles Burrell Centre
Staniforth Road
Thetford
IP24 3EA
Course code:
Q00018987
How you'll learn:
In venue
Availability:
10+ places remaining
Status:
Available
Fee range
Free to £50.00


The courses below have already started, but are still available to book.

Personal Development: Creativity to Support Health & Wellbeing- Looking after your Nails

Welcome to "Introduction to Manicure, Gel Nails & Nail Art," a comprehensive beginner-level course designed to equip you with the fundamental skills and knowledge to master the art of basic manicure, gel nails and creative nail designs. Whether you aspire to become a professional nail technician or want to explore nail art as a hobby, this course offers a step-by-step guide to the essential techniques, tools, and trends in the industry. Join us face to face, in-venue for this practical course. Basic materials and equipment provided. This course is funded by North East Combined Authority.
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Course Information

Dates:
Thu 07/11/2024 -
Thu 23/01/2025
Times:
4:30pm - 6:30pm
Duration:
10 sessions
Location:
Space4
Houghton Library
74 Newbottle Street
Houghton le Spring
DH4 4AF
Tutor:
Tracey Carver
Course code:
Q00019826
How you'll learn:
In venue
Availability:
2 places remaining
Status:
In progress
Fee range
Free to £84.00