Professional Development: How to have Difficult Conversations.

What do we mean by conflict? Is this something we should always seek to avoid, or is conflict effectively and constructively dealt with a healthy way to behave? Find out on this course what your preferred conflict handling style is and whether this is an effective way of dealing with the situations which face you. We will be using a conflict handling model to identify your personal style when dealing with conversations, and identifying other styles which you might like to try and flex into which might be more effective in other circumstances.

Research shows that not sharing views and concerns with others in an effective and constructive manner leads long term to poorer relationships both at work and at home, and there is also a long-term risk of loss of confidence, frustration, and potentially anger, for the person not airing their views.

Learn how a simple conversational framework can help to structure your conversations. We will be working together using real examples to craft our opening sentences and learning how to deal with some of the usual responses. Investigate how starting to overcome our fears about conflict can help us to have a constructive conversation with others and keep those good relationships.