Entry Level Digital Skills: Customer Service Skills

This course will cover learning digital skills to use in everyday life including accessing online services and learning, basic searching on the internet, e-safety, entering text, using apps, using email and communicating online. You will also gain knowledge on Zoom and Canvas, our virtual learning environment. After completion of this course, you will have the option to progress onto another Digital Skills course and gain knowledge in seeking employability. Demonstrate a basic understanding of CANVAS and how to login correctly. Upload your work on Canvas. Login to a zoom meeting correctly Independently search on the internet and demonstrate an understanding of e-safety. Use emails and communicate online. The course will allow you to understand and practise essential digital skills you need for life and work. It will enable you to engage with digital services and products in everyday life and work. You will learn how to use and recognise digital devices. Identify and use hardware and software. Use a search engine to find information and apply for jobs online, observe safety and security and learn how to protect your personal data. Use email to send, reply and attach files. Enter and edit text in a document and apply formatting. Improve your keyboard skills. Use the Microsoft Windows operating system and learn how to use files and create a folder for your work.

You will be provided with a laptop . It is better if you have a smart phone if possible. This course is funded by the West Midlands Combined Authority.